rb-2
Robert Balmaseda
Managing Director
Colin Bayer
Colin Bayer
Technology
Eric Bradford
Eric Bradford
Technology
Chris Brown
Christopher Brown
Technology
Stephanie Chao
Product
Michelle Chow
Technology
Brian Faeh
Brian Faeh
Client Services
Chris Gatewood
Chris Gatewood
Design
Christopher Goode
Technology
Ben Hewitt
Ben Hewett
Design
Mike Lee
Mike Lee
Client Services
Kiki Merquise
Strategy
Peter Montgomery
Peter Montgomery
Client Services
Milena Pavlova
Milena Pavlova
Technology
Michael Richards
Michael Richards
Design
Magdalena Ríos
Design
Joshua Salwen
Josh Salwen
Technology
Andrew Schmelling
Andrew Schmeling
Design
Leilani Sniff
Product
Jocelyn Snider
Jocelyn Snyder
Product
Lee Springer
Lee Springer
Technology
Heather Tumey
Heather Tumey
Client Services
su-1
Susie Unseld
Client Services
Tony Vallone
Tony Vallone
Technology
Adam Wellsfry
Adam Wellsfry
Design
Alli Wyndham
Alli Wyndham
Product

SmallTalk Engagement Process

How We Get It Done

Today, A “digital solution” can mean a multitude of things. But no matter what we’re developing, from web sites to marketing campaigns to AI to IoT and everything in between, our methodology remains constant. A core element of our process is continual, tight collaboration with our clients, which ensures us the ability to deliver solutions that exceed expectations while meeting timelines and budgets.

Engage

WHAT IS THE CHALLENGE?

Our Engagement Team begins learning about challenges, marketing goals, objectives, and needs. During this time, we provide our industry insights and expertise, engaging in dialogue designed to help us come to the best solution.

Discover

How we solve it

Next come interviews and thorough research including competitive, audience and market analyses. This leads to a concise plan to address the business and marketing goals that act as the roadmap for the engagement.

Design

Make it a reality

We then develop the detailed design experience that brings the strategy and roadmap to life. These designs can take a wide variety of formats that include interface and visual design, marketing concepts, copy decks, and media plans.

Build

Develop the solution

When everyone is on board with the design direction, it’s time for the rubber to meet the road. Our team works to build the front and back end of the experience, sharing our progress early and often.

Release

Bring it to market

When the project is finished and ready for launch, we help get the word out to audiences. From finding the proper media mix to ensuring backend pieces are running in complete harmony, every contingency is planned for.

Iterate

Optimization

Once launched we work to optimize performance as we learn from analytics, testing, and learnings. It’s our belief that everything we put into the ecosystem can be improved by studying the results and the data it generates.

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