The next generation
E-commerce support

The Peter Millar chatbot brings new always-on messaging to help the customer immediately resolve their most common support issues.

—SmallTalk


What we set out to do

We set out to enrich and streamline the post-purchase experience through chatbot assisted order tracking, returns, and FAQs.

How it came together

By embedding the chatbot experience within Peter Millar's existing Zendesk chat platform - we were able to leverage the existing functionality of Zendesk chat while layering on Natural language processing and AI to assist customers with order tracking, returns, FAQs, and other common support needs.

Let's make something amazing together

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